Shipping Policy

Thank you for shopping with BrightNest.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary depending on your location and product availability.

• United States: 7–15 business days

• Canada: 7–20 business days

• International: 10–25 business days

Please note that shipping times are estimates and may be affected by factors outside our control, including customs processing, carrier delays, weather conditions, and high-demand periods.

Tracking Information

Tracking information will be provided via email once your order has been shipped. Please allow a few days for tracking updates to appear in the carrier's system.

Multiple Shipments

If your order contains multiple items, products may arrive separately depending on supplier and warehouse locations.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. BrightNest is not responsible for orders shipped to incorrectly entered addresses.

Delayed or Lost Packages

While we work closely with our shipping partners, delivery delays can occasionally occur. If your package has not arrived within 30 days of shipment, please contact us and we will investigate the issue.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team.

Email: 

• brightnesthelp@gmail.com

 

We will respond as quickly as possible to assist you.